Terms & Conditions

All transactions made with Spire Wholesale Flooring are subject to these terms –

Overdue Accounts

Should Spire Wholesale Flooring decide to instruct a professional debt collecting agency or solicitor to collect outstanding monies, all the legal expenses will be passed on to you the buyer. Any goods supplied shall remain the property of Spire Wholesale Flooring until payment is received in full.

Cancellations

Cancellations cannot be accepted once goods have been cut ready for delivery or collection. Any cuts returned/not collected will incur 30% re-handling charge, minimum charge being £25 before VAT.

Any SPECIAL orders that are cancelled once goods have been dispatched to us will incur a 50% re-handling charge.

Colour Matching

If colour matching of product is required then this should be clearly stated when placing the order.

Shading/Pole Marks

Any shading/pole marks that are visible once carpet has been fitted should be left for a minimum of two months with regular vacuuming. If problem still persists then report to sales office.

Fitted Complaints

All replacements must be agreed by the manufacturer. Spire Wholesale Flooring do not accept fitting charges. Credit notes will be issued when faulty goods are returned.